Frequently Asked Questions

Does my phone support eSIM?
iPhone: Settings → Cellular → if you see “Add eSIM” or “Add Cellular Plan”, it is supported. You can also dial *#06# to check for an EID.
Samsung: Settings → Connections → SIM Manager → “Add mobile plan”.
Google Pixel: Settings → Network & Internet → SIMs → Add.
Carrier-locked devices must be unlocked first. If unsure, email your device model to [email protected].

What is an eSIM?
An eSIM is a digital SIM built into your device, no physical card required. After purchase, scan the QR code to download your plan.

How soon will I receive it after ordering?
Once your order is confirmed, activation credentials (QR code, ICCID, SM-DP+ address) will be sent to your email. Please also check your spam folder.

Can I use a physical SIM and eSIM at the same time?
Yes. Most eSIM-capable phones support dual SIM, letting you keep your physical SIM for calls/texts while using the eSIM for data.

Is hotspot/tethering supported?
Yes, unless otherwise noted on the product page.

How is the validity period calculated?
Validity generally starts from the date you first use data on the plan.

What currency are prices shown in?
Prices are displayed in Canadian dollars (CAD); final checkout pricing is authoritative.

Do you offer refunds?
Unactivated orders can be refunded before activation; activated orders are generally non-refundable. See our Refund Policy for details.

Is online payment currently available?
Online payment is not yet enabled. You can browse products and add them to your cart.