Refund Policy
Last updated: August 28, 2026
1. Scope
This policy applies to all eSIM digital products purchased through easytraveldata.net.
2. Eligible for Refund
- Unactivated orders: a full refund is available before you scan the QR code or first activate the eSIM;
- Technical failures caused by our side that prevent normal receipt or use of the plan.
3. Non-refundable
- Activated eSIM (whether or not used);
- Activation failures due to customer reasons (device incompatibility, carrier lock, user error);
- Requests submitted after the refund window (7 days from activation).
4. Process
- Submit a refund request (contact page or email [email protected]);
- We verify order status and activation status;
- Upon approval, refunds are issued via the original payment method;
- A CAD $2.50 processing fee may apply to batch refunds, borne by the applicant and non-reversible.
Refund processing time depends on your bank, typically 3 to 10 business days.
5. Additional notes
- Plans provide mobile data access as described on the product page;
- By purchasing, you confirm that your device is unlocked and eSIM-compatible;
- Regional pass coverage is subject to the network available at the time of use. Please confirm your destination before purchase.